Exchange policy

1. Scope of Application and Company Information

EXCLUSIVELY VINTAGE LLC applies this Exchange Policy to orders for furniture and home products sold through the Exclusivelyvintagellc website to consumers in the United States. After receiving the product, customers may request an exchange for an item of equivalent value or for the same product with a different size or style variation, in accordance with this policy.

Company Information:

Company Name: EXCLUSIVELY VINTAGE LLC

Address: 878 S Dixie Highway, Suite 100, MIAMI, FL 33146, USA

EIN: 83-2326701

Phone: +1 (813) 221-4525

Email: info@exclusivelyvintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)

Please contact us via email; we will respond within 24 hours.

2. Exchange Request Conditions and Time Limit

Customers may request an exchange within 14 days from the date the product is received.

When submitting an exchange request, the following information must be provided:

  • Order number

  • Name and quantity of the product to be exchanged

  • Reason for the exchange

  • Photos of the product, if necessary for verification

Customer service will review the request and respond within 24 hours to confirm whether the exchange is eligible under this policy.

3. Return Address for Exchanges

All products being exchanged must be returned to the following address:

Return Address:

878 S Dixie Highway, Suite 100
MIAMI, FL 33146
United States

Customers must ensure that the packaging is adequately protected to help prevent damage during transportation.

4. Return Costs and Prepaid Return Label

Subject to compliance with the exchange conditions:

  • Return shipping costs are covered by us

  • A Prepaid Return Label will be provided

  • The customer will not be responsible for international return shipping costs

  • The return must be completed in accordance with the instructions provided with the label

This arrangement is intended to reduce return-related costs for customers and provide logistics tracking throughout the return process.

5. Product Condition for Exchange

To ensure proper processing of the exchange request, returned products must meet the following conditions:

  • Product is not damaged

  • Packaging and accessories are complete

  • Product is new, has never been used, and remains in resalable condition

Damaged or incomplete items may not be eligible for return or exchange.

6. Exchange Process and Processing Time

The exchange process is as follows:

  • Submission of the exchange request and validation by customer service

  • Return of the product using the prepaid return label

  • Receipt and inspection of the product by the fulfillment facility

  • Verification of compliance with the exchange conditions

  • Shipment of the replacement product

After the returned product has been inspected and verified, the replacement item will be shipped within 2 business days, together with a new tracking number that allows the delivery to be monitored.

Applicable taxes included in the original order amount will remain reflected in the exchange transaction where applicable.

7. Customer Service and Assistance

For any exchange request or case-status inquiry, customers may contact us through:

Please contact us via email; we will respond within 24 hours.

Customer service generally responds within 24 hours and assists customers throughout the exchange process.