Order Cancellation Policy

1. Scope of Application and Company Information

EXCLUSIVELY VINTAGE LLC applies this Order Cancellation Policy to all orders placed through the Exclusivelyvintagellc website for consumers in the United States, including purchases of furniture, home products, and related accessories.

Company Information:

Company Name: EXCLUSIVELY VINTAGE LLC

Address: 878 S Dixie Highway, Suite 100, MIAMI, FL 33146, USA

EIN: 83-2326701

Phone: +1 (813) 221-4525

Email: info@exclusivelyvintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)

Please contact us via email; we will respond within 24 hours.

This policy defines the conditions for order cancellation, the applicable processing procedures, and the associated refund rules.

2. Order Cancellation Conditions

Customers may request cancellation of their order in the following situations:

  • The order has not yet been shipped and has not left the fulfillment process

  • The order is still being prepared or processed

If the order is already being packed or has been shipped, it can no longer be cancelled directly and must instead be handled in accordance with the Return Policy.

3. Cancellation Request Procedure

To cancel an order, customers may contact customer service through:

When submitting a cancellation request, customers should provide the following information:

  • Order number

  • Reason for cancellation

  • Contact information, such as email address or telephone number

Customer service will verify the order status and respond within 24 hours.

4. Order Status and Cancellation Rules

The following rules apply depending on the status of the order:

  • Order not shipped: Cancellation is possible and becomes effective after confirmation.

  • Order being packed or already shipped: Cancellation is not possible. The customer must wait for delivery and then request a return in accordance with the Return Policy.

The order status is determined based on the information recorded in the order system and logistics tracking information.

5. Refund Processing

After the order cancellation has been confirmed:

  • The refund will be initiated within 2 business days.

  • The refund will be issued through the original payment method.

  • The refunded amount includes the product price and paid shipping charges, where applicable.

  • Applicable taxes included in the original order amount will be refunded where applicable.

  • Bank fees or currency exchange variations are not refundable.

The time required for the refunded funds to appear in the customer's account may vary depending on the bank or payment service provider.

6. Important Information and Alternative Solutions

If the order has already been shipped, it cannot be cancelled directly. The customer may then:

  • Use the 14-day return period without stating a reason, subject to the applicable Return Policy.

  • Use a prepaid return label to return the product.

We provide solutions according to the status of the order to support the processing of after-sales requests.

7. Customer Service and Contact

For any cancellation request or order-status inquiry, customers may contact us through:

Customer service generally responds within 24 hours and assists customers with the applicable cancellation and refund procedures.