Refund policy

 

1. Scope of Application and Company Information

EXCLUSIVELY VINTAGE LLC applies this Return Policy to orders for furniture and home products sold through the Exclusivelyvintagellc website to consumers in the United States.

Company Information:

Company Name: EXCLUSIVELY VINTAGE LLC

Address: 878 S Dixie Highway, Suite 100, MIAMI, FL 33146, USA

EIN: 83-2326701

Phone: +1 (813) 221-4525

Email: info@exclusivelyvintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)

Please contact us via email; we will respond within 24 hours.

This policy is established in accordance with common e-commerce practices and applicable consumer protection requirements for customers in the United States.

2. 14-Day Return Period (Returns Without Stating a Reason)

Customers in the United States may request a return within 14 days from the date the order is received.

During this period, the customer may request a return without providing a reason, subject to compliance with the applicable return conditions. The return request must be submitted within 14 days after receiving the product.

3. Return Conditions and Product Condition

Returned items must meet the following conditions:

  • Product is not damaged

  • Product remains in a condition suitable for resale

  • Main structure remains intact

If the product has significant damage or is in a condition that prevents resale, this may affect eligibility for a refund.

4. Return Costs and Return Label

Subject to compliance with the return conditions:

  • Return shipping costs are covered by us

  • A Prepaid Return Label will be provided to the customer

  • The customer only needs to print and attach the label to arrange the shipment

Return transportation is carried out through designated logistics partners to provide shipment tracking throughout the return process.

5. Return Address

All returns must be sent to the following address:

Return Address:

878 S Dixie Highway, Suite 100
MIAMI, FL 33146
United States

The customer must ensure that the packaging is properly secured to help prevent damage during transportation.

6. Return Procedure

The return process is as follows:

  • Contact customer service to submit a return request, preferably by email

  • Provide the order number and product information

  • Receive the return label after the return conditions have been reviewed and approved

  • Package and return the product using the provided label

  • Product is received and inspected by the fulfillment facility

  • The refund process is initiated after the returned product has been verified

7. Refund Processing Time

After the returned product has been received and inspected:

  • The refund will be processed within 2 business days

  • The refund will be issued through the original payment method

  • Applicable taxes included in the original order amount will be refunded where applicable

The time required for the funds to appear may vary slightly depending on the customer's bank or payment service provider.

8. Returns That May Not Be Eligible

The return policy may not apply in the following circumstances:

  • Product is significantly damaged or deteriorated by the customer

  • Parts or accessories are missing

  • Product is not resalable due to abnormal use

  • Return request is submitted after the 14-day period

9. Customer Service and Contact

For any return request or additional information, customers may contact us through:

Please contact us via email; we will respond within 24 hours.

Customer service generally responds within 24 hours and assists customers throughout the return process.