Shipping policy

 

1. Scope of Application and Company Information

EXCLUSIVELY VINTAGE LLC applies this Shipping Policy to all orders for furniture and home products delivered to consumers in the United States. It covers order processing, transportation, and final delivery within the United States.

Company Information:

Company Name: EXCLUSIVELY VINTAGE LLC

Address: 878 S Dixie Highway, Suite 100, MIAMI, FL 33146, USA

EIN: 83-2326701

Phone: +1 (813) 221-4525

Email: info@exclusivelyvintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (US Eastern Time)

Please contact us via email; we will respond within 24 hours.

This policy describes the general shipping rules and logistics arrangements applicable to orders delivered within the United States.

2. Order Processing Time

After payment is confirmed, each order enters the processing stage, which includes:

  • Product preparation

  • Product inspection

  • Packaging and shipping preparation

The order processing time is:

  • 1 to 3 business days

Once processing is completed, the order is handed over to designated logistics providers for shipment and tracking number creation.

3. Delivery Area and Shipping Method

This website provides delivery to customers throughout the United States.

Products are shipped through designated logistics arrangements to the delivery address provided by the customer in the United States.

The main carriers used are:

  • FedEx

  • UPS

  • DHL

These logistics providers handle transportation and final delivery within the United States. Customers can track their shipments using the tracking number provided after shipment.

4. Estimated Delivery Time and Factors Affecting Delivery

Under normal conditions, the estimated delivery time is:

  • 4 to 7 business days (estimated)

This timeframe may vary depending on several factors:

  • Transportation arrangements and scheduling

  • Carrier processing and logistics operations

  • Periods of high shipping volume or holidays

  • Weather conditions or force majeure events

  • Local delivery arrangements

These factors may result in reasonable variations in the estimated delivery timeframe.

5. Shipping Costs and Pricing Structure

The following shipping rules apply:

  • Orders ≥ USD 103.99: Free shipping

  • Orders < USD 103.99: Flat shipping fee of USD 10

Applicable taxes are included in the order amount where applicable.

All applicable charges are clearly displayed during checkout. Customers can review the total order amount, including applicable taxes and shipping charges, before completing the purchase, providing clear information about the total cost.

6. Order Tracking and Delivery Information

Each shipped order receives a tracking number that allows customers to check the progress of the shipment, including:

  • Transportation status

  • Carrier processing status

  • Final delivery status

The frequency of tracking updates depends on the carrier's system and generally occurs at key stages of the shipment.

7. Customer Service and Delivery Issue Management

In the event of a delivery-related issue, customers may contact customer service in the following situations:

  • Tracking information has not been updated for an extended period

  • Delivery delay or delivery exception

  • Address modification or verification before shipment

  • Damaged product or delivery-related issue

Contact Information:

Please contact us via email; we will respond within 24 hours.

Customer service generally responds within 24 hours and provides assistance with resolving delivery-related issues.